General Support
Questions about using ClipSave or your download.
teamsettl@gmail.comLast updated: July 21, 2026
Contact ClipSave
Whether it's a technical issue, a copyright concern, or just feedback, our team is here to help.
How can we help?
Technical Support
Bugs, errors, or a link that won't process.
teamsettl@gmail.comCopyright / DMCA
Report content you believe infringes your rights.
teamsettl@gmail.comBusiness & Partnerships
Collaboration, integration, or partnership inquiries.
teamsettl@gmail.comSecurity Reports
Responsible disclosure of a security vulnerability.
teamsettl@gmail.comFeedback
Ideas or suggestions to make ClipSave better.
teamsettl@gmail.comSend us a message
Fill out the form below and our team will get back to you at the email address you provide.
Support expectations
We aim to respond as quickly as possible. Typical response times by inquiry type are listed below.
| Inquiry Type | Typical Response Time |
|---|---|
| General & Technical Support | Within 1–2 business days |
| Copyright / DMCA Requests | Within 3–5 business days |
| Security Reports | Within 48 hours |
| Partnerships & Business | Within 5–7 business days |
Frequently asked questions
Do I need an account to contact ClipSave?
No. You can reach us directly by email or through the form on this page without creating an account.
How do I report a copyright issue?
Select "Copyright / DMCA" as the category in the form, or email us directly, including a description of the content and your contact information.
Can ClipSave remove private or restricted content for me?
No. ClipSave only ever processes publicly available content and has no access to private accounts or restricted posts to begin with.
Will I get a response to every message?
We aim to respond to all legitimate inquiries within the timeframes listed above, though message volume can occasionally affect response times.
How do I report a security vulnerability?
Email us with full details, including steps to reproduce the issue. See the Security Disclosure section below for our responsible disclosure guidelines.
Security disclosure
If you discover a security vulnerability in ClipSave, please report it to us responsibly by emailing teamsettl@gmail.com with a clear description and steps to reproduce the issue. Please do not publicly disclose the vulnerability until we have had a reasonable opportunity to investigate and address it.
We do not offer a paid bug bounty program at this time, but we sincerely appreciate responsible disclosure and will credit reporters where appropriate.
Legal notice
ClipSave only processes content that is already publicly available on Instagram and Facebook, never requires a login, and never collects social media passwords or credentials. ClipSave is an independent, third-party tool and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., Instagram, or Facebook. Users are solely responsible for ensuring they have the right or permission to download and use any content. For copyright concerns, see our DMCA process referenced in our Terms of Service. For details on how we handle information, see our Privacy Policy.
Ready to download public Instagram or Facebook content?
No login, no credential collection, no watermark. Just paste a public link and go.
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